Network Support - Remote Desktop Support
Remote Desktop support allows us to remotely advise and sove the problems you are having with your desktop computer. We offer this service as either pay as you go or for long-term peace of mind, you may prefer a remote support-service contract. You can then make unlimited support calls.
How does Remote Desktop Support work?
In order for our technicians to access your computer you will need an active Internet connection as our desktop support system connects us via a dedicated gateway to the internet.
When a support request is made a secure encrypted connection between your PC and our support system is made - don't worry we will talk you through the process over the phone and once we have established control remotely our technicians can quickly start to solve the problem. Through this connection we are also able to remotely transfer files, reboot and take control of your PC to diagnose and resolve the problem.
Key Benefits of Remote Desktop Support
- Instant support
- Quick & convenient
- Minimum disruption to your working day
- Cost effective
No need to explain or understand your problems as our experienced technicians can see your screen, just sit back whilst they diagnose the problem.
What if I need on-site help ?
Occasionally, something may need repair or replacement. We can often identify such problems remotely, but your system will need physical attention. The work may be covered by your supplier's guarantee, but if you need professional on-site support, we can provide it through our on site support services